Returns & Exchanges

At Prickle Plants, we want your new greenery to thrive in its new home, so we offer a 30-day satisfaction guarantee on all non-perishable items and a 14-day health guarantee on live plants. If your plant arrives damaged or you are unhappy with your purchase, we are committed to making it right through a simple return or replacement process.

1

Initiate Your Request

Contact our support team within the eligible return window with your order number and a brief explanation of the issue.

2

Document the Condition

For live plants, please include clear photos of the foliage and soil to help our horticulturists assess any health or shipping concerns.

3

Pack with Care

If returning hard goods like pots or tools, ensure they are in their original packaging and securely boxed to prevent damage during transit.

4

Receive Refund or Replacement

Once your return is processed, we will issue a full refund to your original payment method or ship out a healthy new plant replacement immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing